Last updated on: 07/02/2020,version 1.1

Introduction

This privacy policy tells you what to expect us to do with your personal information when you make contact with us or use one of our services.

This notice is layered. So, if you wish, you can easily select the reason we process your personal information and see what we do with it.

We’ll tell you:

• why we are able to process your information
• what purpose we are processing it for
• whether you have to provide it to us
• how long we store it for
• whether there are other recipients of your personal information
• whether we intend to transfer it to another country, and
• whether we do automated decision-making or profiling.

Controller's contact detail

DAISO CO., LTD. is the controller for the personal information we process, unless otherwise stated.
There are many ways you can contact us, including by email, and post.

Our postal address:
10-10, DAITO-CHO, DAITO-CITY OSAKA 574-0061, JAPAN

For general contact please use this page of our website.

How do we get information?

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• You have made a complaint or enquiry to us.
• You have made an information request to us.
• You wish to attend, or have attended, an event.
• You subscribe to our e-newsletter.
• You have applied for a job or secondment with us.
• You are representing your organisation.

We also receive personal information indirectly, in the following scenarios:

• We have contacted an organisation about a complaint you have made and it gives us your personal information in its response.
• Your personal information is contained in reports of breaches of data protection law (‘breach reports’) given to us by organisations.
• A complainant refers to you in their complaint correspondence.
• Whistleblowers include information about you in their reporting to us.
• We have seized personal information as part of an investigation.
• From other regulators or law enforcement bodies.
• An employee of ours gives your contact details as an emergency contact or a referee.

If it is not disproportionate or prejudical, we’ll contact you to let you know we are processing your personal information.

Your data protection rights

Under data protection laws such as General Data Protection Regulations (GDPR), you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information. Please note that some rights are only applicable to selective jurisdictions.

If we are processing your information for criminal law enforcement purposes, your rights are slightly different. Please see the relevant section of the notice.

Unless your request is excessive or manifestly unfounded, you are not required to pay any charge for exercising your rights. We have one month to respond to you.

Please contact us at intl-sales@daiso-net.com if you wish to make a request, or contact.

Sharing your information

We will not share your information with any third parties for the purposes of direct marketing.

We use data processors who are third parties who provide elements of services for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.

In some circumstances we are legally obliged to share information. For example, under a court order or where we cooperate with public and governmental authorities in handling complaints or investigations. We might also share information with other regulatory bodies in order to further their, or our, objectives. In any scenario, we’ll satisfy ourselves that we have a lawful basis on which to share the information and document our decision making and satisfy ourselves we have a legal basis on which to share the information.

Links to other websites

Where we provide links to websites of other organisations, this privacy notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit.

Your rights to complain

We work to high standards when it comes to processing your personal information. If you have queries or concerns, please contact us at intl-sales@daiso-net.com and we’ll respond.

If you remain dissatisfied, you can make a complaint about the way we process your personal information to your local data protection authority.

Changes to this privacy notice

We keep our privacy notice under regular review to make sure it is up to date and accurate.

How you can contact us

• Social media
  Facebook : https://www.facebook.com/DAISO.GTAPE.EN/
  Likedin : https://www.linkedin.com/company/daiso-co.-ltd./
• Emailing us　intl-sales@daiso-net.com
• Social media
  We use a third-party provider, Facebook and Likedin and youtube to manage our social-media interactions. If you send us a private or direct message via social media, it will be stored by Facebook or Likedin It will not be shared with any other organisations.

We see all this information and decide how we manage it. For example, if you send a message via social media that needs a response from us, we may process it in our case management system as an enquiry or a complaint.

Visitors to our website

・Analytics
・Cookies
・Security and performance
・Purpose and legal basis for processing
・What are your rights?

• Analytics
  When you visit www.daiso-net.com/en/ and usdshop.daiso-net.com/, we use a third-party service, Google Analytics, pardot, Salesforce to collect standard internet log information and details of visitor behavior patterns. We do this to find out such things as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone.
  If we do collect personal data through our website, we’ll be upfront about this. We’ll make it clear when we collect personal information and we’ll explain what we intend to do with it.
• Cookies
  You can read more about how we use cookies on our Cookies page. We use a cookies tool on our website which relies on implied consent of users.
  We use the tool (https://www.onetrust.com/products/cookies/) which, by default, requires explicit opt in action by users of our website. This will apply to the non-necessary cookies. We ensure any strictly necessary cookies for functionality and security are marked so that they are not deleted by the tool.
• Security and performance
  We use a third-party Amazon Web Services (Amazon CloudFront) to help maintain the security and performance of our website. The service checks that traffic to the site is behaving as would be expected. The service will block traffic that is not using the site as expected. To provide this service, Amazon processes site visitors’ IP addresses.
  
  We maintain this information as long as we provide you our services.
  
  We rely on the to transfer this information to Amazon Web Services which are located in the Amazon CloudFront Edge locations.(detail) They hold the information as long as we maintain contractual relationship with them.(detail)
  
  Amazon Web Services hosts our website in the japan and holds traffic information for as long as we maintain contractual relationship with them.
• Purpose and legal basis for processing
  The purpose for implementing all of the above is to maintain and monitor the performance of our website and to constantly look to improve the site and the services it offers to our users. If you are in the EU, the legal basis we rely on to process your personal data is article 6(1)(f) of the GDPR, which allows us to process personal data when its necessary for the purposes of our legitimate interests.
• What are your rights?
  As we are processing your personal data for our legitimate interests as stated above, if you are in the EU, you have the right to object to our processing of your personal data. There are legitimate reasons why we may refuse your objection, which depend on why we are processing it.
  
  For more information on your rights, please see ‘Your rights as an individual’.